Terms of Service

Last updated: August 18, 2026

These terms govern your use of the GlucoHelm mobile application and the glucohelm.com website (together, the “Service”). By using the Service you agree to them. If you don't agree, please don't use the Service.

1. Not medical advice, not a medical device

GlucoHelm is a wellness diary. It records the glucose readings you (or your health platform) provide, estimates nutrition information about meals, and offers general educational information and AI-generated lifestyle suggestions. It is not a medical device: it does not measure glucose, does not diagnose, treat, cure or prevent any condition, and is not a substitute for your meter, your CGM, or the advice of your physician, diabetes care team or other qualified professional.

In particular, and without exception: GlucoHelm never provides medication or insulin dosing information, and nothing in the app — including any AI response — may be used to make treatment decisions. Do not change medication, insulin, or treatment based on the Service. Numbers in the app (including glucose statistics and the A1C estimate) are informational estimates derived from the data you logged, not clinical measurements. If a reading concerns you, follow your care team's instructions and, in an emergency, seek immediate medical care.

2. AI-generated content and estimates

Meal analyses, carbohydrate and glycemic-index estimates, recipes and coaching messages are produced by artificial-intelligence models. They are estimates and can be wrong. Recipe filters (for example allergen avoidance or pregnancy-safe options) are applied on a best-effort basis by the AI — verify ingredients yourself whenever an allergy or a safety-critical restriction is involved. The AI coach is instructed to refuse medication and dosing questions; if it ever fails to, that output is an error, is not advice, and must not be relied on. You are responsible for what you eat and for your health decisions.

3. Your account and cloud backup

Cloud backup requires an account identified by your email address (via a sign-in link, Sign in with Apple, or Google). You are responsible for the security of your email account and sign-in devices. One backup snapshot is kept per account; backing up replaces the previous snapshot, and restoring replaces the data on the device — both are permanent operations. You can delete your backup or your entire account from inside the app at any time.

4. Subscriptions

Some features require a paid GlucoHelm Premium subscription (weekly, monthly or yearly). Logging glucose readings never requires a subscription. The exact price is always shown in the app before you buy.

• Billing: subscriptions are purchased through, and billed by, the Apple App Store or Google Play under your store account's terms. We never receive your payment details.
• Free trial: where a free trial is offered, its length is shown before you subscribe. Unless you cancel before the trial ends, the subscription starts and the store charges you.
• Auto-renewal: subscriptions renew automatically at the end of each period until cancelled. Cancel any time in your App Store or Google Play subscription settings; access continues to the end of the period already paid for.
• Refunds: refunds are handled by the store under its own policy — Apple and Google, not GlucoHelm, decide refund requests for purchases they billed.
• Account deletion: deleting your GlucoHelm account does not cancel a subscription, because the subscription is held by the store — cancel it there first (see the account deletion page).
• Price changes: if a price changes, the store notifies you and, where required, asks for your consent before the new price applies.

5. Acceptable use

You agree not to abuse the Service — including attempting to disrupt it, circumventing rate limits, probing or attacking the servers, using automated tools to hammer AI endpoints, attempting to elicit medical or dosing advice from the AI, or using the Service for anything unlawful. We may throttle, suspend or terminate access that harms the Service or other users.

6. Intellectual property

The GlucoHelm name, logo, app and website are our property. Your data is yours: the readings, meals, photos and other content you create remain yours, and you grant us only the limited rights needed to operate the Service (for example, transmitting a photo to an AI provider to analyze it at your request).

7. Availability and changes

GlucoHelm is under active development. Features may change, be added or be removed, and the Service may be unavailable at times. AI features depend on third-party providers and may be interrupted by them. Do not rely on the Service's availability for anything health-critical — your meter and your care team are your primary tools. We may update these terms; the date above reflects the current version, and continued use after changes means you accept them.

8. Disclaimer of warranties

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy or non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, GlucoHelm and its creators are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, health outcomes, or health or dietary decisions made in reliance on the Service.

10. Contact

Questions about these terms: support@glucohelm.com.